This Privacy Policy explains how ITCloudNode collects, uses, and protects your personal information when you use our platform and services.
1. Information We Collect
When you use ITCloudNode, we may collect the following types of information:
- Account information: Name, email address, and password when you register.
- Billing information: Payment details processed securely via our payment provider. We do not store full card numbers.
- Usage data: Logs, resource consumption metrics, deployment activity, and performance data related to your hosted workloads.
- Technical data: IP address, browser type, operating system, and access timestamps collected automatically.
- Communications: Messages you send to our support team or via contact forms.
2. How We Use Your Information
We use the information we collect to:
- Provision, operate, and maintain your hosting environment
- Process billing and send invoices and account notifications
- Respond to support requests and technical questions
- Monitor platform performance and detect abuse or security incidents
- Improve our services based on aggregated, anonymised usage trends
- Comply with legal obligations where required
We do not use your data for advertising purposes and do not sell your personal information to third parties.
3. Cookies & Tracking
ITCloudNode uses a minimal set of cookies required to operate the platform. These include session authentication cookies and preference cookies for interface settings such as theme mode. We do not use third-party advertising trackers or behavioural profiling cookies.
For full details on cookies used, please see our Cookie Policy.
4. Data Sharing
We do not sell or rent your personal information. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, infrastructure providers, and email delivery services — under strict confidentiality agreements.
We may disclose data if required by law, court order, or to protect the security and integrity of the platform and its users.
5. Data Retention
We retain account data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or financial record-keeping purposes.
Backup data may persist for up to 90 days after account closure before being permanently purged from all storage systems.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to or restrict certain types of processing
- Request a portable copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at contact@itcloudnode.com. We will respond within 30 days.
7. Security
We implement technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. All data is transmitted over encrypted connections (TLS). Access to production systems is restricted to authorised personnel only.
No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately.
8. Contact Us
For any privacy-related questions, requests, or concerns, please contact us:
- Email: contact@itcloudnode.com
- Website: itcloudnode.com